1. Refund Policy Overview
At Asian Paints Limited, we strive to provide excellent service and customer satisfaction. This policy outlines the circumstances under which refunds may be provided for our painting services.
2. Service Cancellation
2.1 Before Work Commencement
If you cancel your project before work begins:
- Full refund of advance payment will be provided
- Refund will be processed within 7-10 business days
- No cancellation charges will apply
2.2 After Work Commencement
If you cancel after work has started:
- Refund will be calculated based on work completed
- Material costs will be deducted from the refund
- Labor charges for completed work will be deducted
- Refund amount = Total payment - (Material costs + Labor charges)
3. Refund Eligibility
3.1 Quality Issues
Refunds may be provided if:
- Work does not meet agreed quality standards
- Asian Paints products are defective or substandard
- Workmanship is below professional standards
- Issues are reported within 7 days of completion
3.2 Service Delivery Issues
Refunds may be considered for:
- Significant delays beyond agreed timeline
- Failure to complete work as specified
- Damage to client property due to negligence
- Non-compliance with safety standards
4. Non-Refundable Items
The following are not eligible for refunds:
- Custom color mixing services
- Specialized materials ordered for specific projects
- Work completed to client satisfaction
- Cancellation due to client change of mind after 50% completion
- Damage caused by client negligence or interference
5. Refund Process
5.1 Request Submission
To request a refund:
- Contact us within 7 days of project completion
- Provide detailed reason for refund request
- Submit supporting documentation if applicable
- Allow 5-7 business days for review
5.2 Refund Processing
Once approved:
- Refund will be processed within 7-10 business days
- Refund method will match original payment method
- You will receive confirmation of refund processing
6. Partial Refunds
In cases where only partial work is unsatisfactory:
- We will offer to rectify the issues at no additional cost
- If rectification is not possible, partial refund will be provided
- Refund amount will be proportional to the unsatisfactory work
7. Material Returns
Unused Asian Paints materials may be returned if:
- Materials are in original packaging
- Return is requested within 30 days of purchase
- Materials are not custom-mixed or special orders
- Return shipping costs are borne by the client
8. Dispute Resolution
If you disagree with our refund decision:
- You may request a second review by senior management
- Provide additional evidence or documentation
- We will respond within 5 business days
- Final decision will be communicated in writing
9. Contact Information
For refund requests or questions about this policy, contact us at:
Asian Paints Limited
F-601-648, 6, VK I Area
Jaipur, Rajasthan, 302013
Phone: +91 9265901385
Email: contact@asianpaintslimited.shop
10. Policy Updates
This refund policy may be updated from time to time. Clients will be notified of any significant changes. The current version will always be available on our website.
Last updated: December 2024